If you emailed info@pishuw.com directly and haven't heard back within 24 hours, your message may have landed in our spam folder — this unfortunately happens with direct emails.

Please use the contact form below instead. Messages sent through the form are guaranteed to reach our inbox, and we'll get back to you promptly.

It depends on where your order is in the process:

• Before dispatch: We can update the address directly — contact us as soon as possible using the form below with your full corrected address (street, city, state/region, postcode, country) and your order number.
• After dispatch: We'll try to request an address change with the carrier, but success depends on their policies. Contact us immediately and we'll do our best.

The sooner you reach out, the better the chances of a successful change.

If your order has been shipped but you haven't received a shipping notification, it's likely linked to an email typo at checkout.

Email us at info@pishuw.com with your order number and the email address you used, and we'll resend the shipping confirmation right away.

In most cases, a missing confirmation email is caused by a typo in the email address entered at checkout.

Email us at info@pishuw.com with:

• Your order number
• The email address you used at checkout

We'll correct it straight away and resend both your order confirmation and shipping confirmation emails.

In many cases this is completely normal.

International shipments can pause while waiting for export processing, airline transport, or customs clearance. This doesn’t necessarily mean your parcel isn’t moving.

If there has been no update on our own tracking page for more than 4 business days, please contact us and we’ll investigate.

If you’re checking through the Shop App, please first verify the tracking using the link in your shipping confirmation email. The Shop App can occasionally display outdated or incorrect tracking information.

If our own tracking page still shows “Shipment Information Received” for more than 2 business days, please contact us using the form below and we’ll investigate it for you.

First, please double-check the tracking link from your shipping confirmation email to confirm the delivery status.

If it also shows as delivered there:

• Check around your property and any safe places.
• Ask neighbours or other household members if they accepted the parcel.
• Check with your local delivery office if applicable.

If you still can’t locate it after these steps, contact us using the contact form and we’ll happily investigate with the carrier.

The Shop App uses its own system to display tracking updates and can occasionally lag behind or display inaccurate information.

For the most up-to-date information, we always recommend using the tracking link included in your shipping confirmation email, as it pulls updates directly from the carrier.

We’re sorry to hear that.

Please contact us within 48 hours of delivery and include:

* Your order number
* A description of the issue
* Clear photos or videos showing the problem

Our team will review everything and help resolve it as quickly as possible.

Once an order has been dispatched, we’re unfortunately unable to stop it while it’s in transit.

If you no longer wish to keep your order, please contact us and we’ll advise you on the best available option based on your situation.